Refund & cancellation policy

Last updated: 26 September 2026

We're grateful for every donation, and we want giving to feel safe. If something goes wrong, here's how we'll put it right.

When we'll refund

• You donated the wrong amount or donated twice by mistake.
• Your payment was made without your permission.
• You were charged but the donation didn't complete because of a technical error.

Please ask within 7 days of the donation. After that, the funds may already be committed to our programmes. We'll still look at every request, but we may not be able to refund it.

How to ask

Email info@zorofoundation.in from the address you used to donate, with:

• your name and the Razorpay payment ID (it's in your confirmation email),
• the amount and date of the donation, and
• a short note on why you're asking for a refund.

What happens next

We'll reply within 3 working days. If the refund is approved, it goes back to the original payment method through Razorpay. Banks usually take 5–7 working days to show it in your account.

Cancellations

All donations on this site are one-time payments, so there's nothing to cancel going forward. If you've set up regular giving with us by arrangement, email us and we'll stop it straight away.

Failed payments

If money was debited but the payment failed, it's normally reversed automatically within 5–7 working days. If it isn't, contact us with the details and we'll follow it up with Razorpay.